A Testing by XPLUS licence, on its own, doesn’t automate anything. Like any tool, it only delivers value once it’s configured around your actual processes and your team knows how to use it. That’s the part most organisations underestimate — and the part that decides whether automation sticks or quietly falls out of use after a few months.

Here’s what to look for in whoever helps you implement it.

Real Dynamics 365 experience, not just software configuration

Understanding how D365 implementations run day to day — through UAT, through go-live, through the update cycle that follows — is what allows an implementation partner to know which processes are worth automating first, and why.

A plan, not just a setup

Configuring the software is a small part of the job. The bigger question is which regression tests to prioritise, in what sequence, so you see value early rather than automating everything at once and hoping it helps.

Training your team properly

If automation depends on one consultant to keep it running, it isn’t sustainable. A good implementation trains your own testers and business users to record, run, edit, and maintain their own tests — so the value doesn’t disappear when the project ends.

Support that continues after go-live

Questions don’t stop the day you go live. Look for a partner who provides ongoing support for the application itself, with the option to scale that support up if you need more than day-to-day help.